At Nathawat Brothers, we are committed to providing you with valuable content and an enjoyable experience. As our paid content subscriptions are managed through Substack, our refund policy aligns with Substack’s policies. Please read the details below to understand the refund process.
Subscriber Refunds
- Refund Requests Within 7 Days:
- If you request a refund within 7 days of your payment, Substack will issue a full refund.
- Refunds may take up to 5-10 business days to appear on your credit card statement.
- Refund Requests After 7 Days:
- Requests made beyond 7 days from the payment date are at the discretion of Nathawat Brothers.
- Please contact us directly if you wish to request a refund after this period.
Dormant Publications
- Annual Subscriptions:
- If you have paid for an annual subscription and the Nathawat Brothers have been inactive for at least 6 months (i.e., no articles have been published), you qualify for a refund.
- Monthly Subscriptions:
- If you have paid for a monthly subscription and the Nathawat Brothers have been inactive for at least 1 month (i.e., no articles have been published), you qualify for a refund.
Service Issues
- Technical or Server Problems:
- Refunds are provided if there are service issues caused by technical or server problems on our end.
- The extent of the service issue will determine the pro-rata refund amount.
How to Request a Refund
If you need to request a refund, please follow these steps:
- Cancel Your Subscription:
- Subscribers can cancel their subscriptions directly through Substack. Please visit your Substack account settings to manage your subscription.
- Contact Us:
- If you need further assistance or wish to request a refund beyond the 7-day period, please contact us:
- Email: [email protected]
- If you need further assistance or wish to request a refund beyond the 7-day period, please contact us:
Additional Assistance
If you have any questions or need further help with your subscription or refund request, feel free to reach out to us. We are here to assist you and ensure your experience with Nathawat Brothers is satisfactory.
Thank you for your support and understanding.